The Florida Medicaid Program
Medical Services Covered by Florida Medicaid
Medicaid and Medicare
Frequently Asked Questions
AHCA Medicaid Offices
The Florida Medicaid Program
The Florida Medicaid program provides medical coverage for Florida residents who meet the program’s eligibility
requirements. This mostly includes children, pregnant women, disabled adults, and seniors.
Medicaid is different in every state. The federal government decides which services every state must offer and which
services are not required but may be offered if a state chooses.
Many Medicaid beneficiaries in Florida are enrolled in some form of health plan. Health plans provide coordinated
care for beneficiaries. These plans include MediPass, health maintenance organizations (HMOs) and provider service
networks (PSNs). Individuals choose among the health plans available in their area of the state and see health care
providers who are a part of the plan.
When a person is approved for Medicaid he or she will need to do one of the following:
- Choose a Medicaid health plan by calling the Medicaid Options toll-free number (888)
367-6554 or TDD (800) 653-9803 or by visiting MedicaidOptions.net. Medicaid beneficiaries who live in
Baker, Broward, Clay, Duval, or Nassau County should call the Medicaid Choice Counseling toll-free number (866) 454-3959 or TDD (866) 467-4970 or visit FLMedicaidReform.com.
A list of Medicaid health plans (including Reform, Non-Reform, and Provider Service Networks)
available in each county can also be found on the Health Plan comparison tool on
FloridaHealthFinder.gov. The comparison tool looks at quality of care measures like diabetes and
asthma care, prenatal care, cancer screenings, etc. The website also presents results from a member satisfaction
- Beneficiaries who aren’t required to enroll in a health plan can get services from any Medicaid-enrolled
provider. If you are not required to enroll in a health plan, you can find a Medicaid provider by contacting your local
Medicaid office (see “AHCA Medicaid Offices”).
The Medicaid Reform program operates in Baker, Broward, Clay, Duval, and Nassau Counties. Under this program,
Medicaid beneficiaries enroll in a Medicaid health plan available in their county and the health plan provides
coordinated health care. Information on Medicaid Reform, including who is required to enroll in a health plan and
health plan choices can be found at FLMedicaidReform.com
or call the toll-free number (866) 454-3959 or TDD (866) 467-4970
Also under Medicaid Reform, individuals can earn credits through the Enhanced Benefits Rewards Program for taking
part in behaviors that can improve health. These credits can be used to buy over-the-counter, Agency approved, health
related items at the pharmacy. To learn more call the toll-free number (866) 421-8474 or
Responsibilities of Government Agencies:
In Florida, the Agency for Health Care Administration (AHCA) operates the Medicaid program while the Department of
Children and Families determines who is eligible for Medicaid.
In addition, the Social Security Administration determines eligibility for Supplemental Security Income (SSI) and for
Social Security Disability Insurance (SSDI). These are federal programs that help people with disabilities and persons
65 years or older, if they meet the qualifications. People who receive SSI benefits are automatically eligible for
Florida Medicaid. People who receive SSDI benefits may qualify for Florida Medicaid if they meet the Medicaid income
and asset requirements.
For more information on eligibility for these programs, contact the Department of Children and Families at (866) 762-2237 or the Social Security Administration at (800) 772-1213
or TTY (800) 325-0778.
The Agency for Health Care Administration has Area Offices throughout the state to serve Medicaid beneficiaries and
providers. These Area Offices:
- Provide consumer education and assistance
- Provide a list of primary care doctors, dentists, and specialists who serve Medicaid beneficiaries
(However, beneficiaries in a Medicaid health plan need to contact that health plan for a list of providers.)
- Answer questions about Medicaid services and help beneficiaries with MediPass and other Medicaid health
- Manage the Child Health Check-Up program and authorize emergency out-of-state transportation services
- For Medicaid health care providers, the Area Offices conduct credentialing site visits, assist with
provider enrollment/re-enrollment, answer telephone and e-mail questions about billing and policy issues, resolve
exceptional claims, and offer provider training on a variety of topics.
To find the Area Office in your part of the state see the “AHCA Medicaid Offices” section.
Other government agencies that provide Medicaid related services include the Florida Department of Elder Affairs (CARES and
Medicaid waiver programs for the elderly), Agency for Persons with
Disabilities (Medicaid waiver), Department of Children and
Families (Medicaid waiver), County Health
Departments (some direct medical care), and the
Florida KidCare Program (insurance coverage for children).
Medical Services Covered by Florida Medicaid
Florida Medicaid covers a variety of medical services. The type and amount of services depends on the age of the
beneficiary, the type of Medicaid program in which the beneficiary is enrolled and the type of services determined
Medicaid services may include: a doctor, hospital, family planning (birth control, pregnancy and birth care), home
health care, home and community based services, nursing home, hospice, transportation, dental and visual, community
behavioral health, services through the Child Health Check-Up program and other types of services.
The Florida Medicaid program pays the cost of prescription drugs for those who qualify for this coverage. However,
if you are covered by both Medicaid and Medicare, your prescription drugs coverage will be provided under the Medicare
Part D Prescription Drug benefit.
Medicare Part D is an insurance benefit to help people with
Medicare pay for prescription drugs and is provided through Medicare approved private health plans. For more
information contact Medicare at (800) 633-4227 or TTY (877) 486-2048
. Ask about the Medicare Part D plans for Florida Medicaid beneficiaries.
More information about Florida Medicaid services and the programs providing these services can be found in the
publication, “Florida Medicaid Summary of Services” at
AHCA.MyFlorida.com/Medicaid (scroll down and click “Summary of Services”).
You can also call your local Medicaid office for information and questions about Medicaid services.
Medicaid and Medicare
Medicaid and Medicare are two separate programs. Medicaid is a program for people with low income who meet certain
eligibility requirements and programs can be different in each state. Medicare is a federal health insurance program
for people who are age 65 or older, disabled persons, or those with end-stage kidney disease. Medicare eligibility is
not based on income and basic coverage is the same in each state.
If you have questions about Medicare, call the toll-free number (800) 633-4227 or TTY
(877) 486-2048 or visit Medicare.gov.
Medicaid and Medicare Can Work Together:
If you are covered by both Medicare and Medicaid, the Florida Medicaid program may cover:
- Your Medicare deductible (what you pay before Medicare starts to pay for covered services)
- Part of your Medicare co-payment and co-insurance (the cost you share with Medicare for some covered
- Premiums you pay for Medicare coverage
- Part of the cost of some services or items Medicare does not cover
If you receive Medicare only, you may still be eligible to get help from Florida Medicaid to assist
with the above expenses. These benefits are offered through the following programs: Qualified Medicare Beneficiaries
(QMB), Qualifying Individuals 1 (QI-1), and Special Low-Income Medicare Beneficiaries (SLMB). To apply for one of these
programs or for more information, contact the Department of
Children and Families at (866) 762-2237.
Frequently Asked Questions
Who is eligible for Florida Medicaid?
The following people may qualify for Florida Medicaid if they meet certain financial requirements:
- Low-income families with children
- Pregnant women
- Infants and children under the age of 21
- People who receive Supplemental Security Income (SSI)
- People who are aged 65 or older
- People who are blind or expected to be disabled for at least a year
- Non-citizens with medical emergencies
- Individuals who are medically needy
Who are Medically Needy beneficiaries?
People who have large monthly medical bills may be able to get some help with medical expenses through Medicaid even
if their income and resources are higher than the requirements for Florida Medicaid eligibility.
These Medicaid beneficiaries may have to pay a part of their monthly medical costs before Florida Medicaid will cover
the rest of their medical bills. This is called “share of cost.” The amount of the share of cost depends on the
patient’s monthly income. Medicaid eligibility for Medically Needy beneficiaries is evaluated every month.
Do I have to live in Florida a certain amount of time before I can apply?
It is not necessary to have lived in Florida for a certain length of time, but you need to be a resident of Florida.
If you just moved to Florida and were covered by Medicaid in another state, you will still need to apply for Medicaid
in Florida. However, if you receive Supplemental Security Income (SSI) you can simply contact the Social Security
Office to report your new address.
How do I apply for Medicaid?
Applications for Medicaid are made through the Florida Department of Children and Families. You can apply on-line at
MyFlorida.com/accessflorida or call the toll-free
number (866) 762-2237.
What documents will I need when I apply for Medicaid?
When you apply for Medicaid, you will need to fill out an application form and submit information about the
- For each person you are applying for: name, date of birth, Social Security number, proof of U.S.
citizenship or a residency card, and where they were born
- Household expenses: rent, mortgage, utilities
- Bank accounts, savings bonds, cash on hand
- Income from a job, child support, Social Security, etc.
- Other information as requested
Can I get Medicaid if I have a car, a house, and some savings?
Having a car, house, and some savings, within certain limits, does not prevent you from getting Medicaid.
How long will it take to decide my Medicaid eligibility?
After you complete your application, the Department of Children and Families must decide within 45 days if you are
eligible to receive Medicaid. If you are disabled, the limit for deciding eligibility is 90 days. If you disagree with
the decision, you may ask for a hearing.
If you are approved for Medicaid it can take two to three weeks to receive your Medicaid card. If you need proof of
Medicaid eligibility right away, you can print temporary proof of eligibility at MyFlorida.com/accessflorida.
When does my Medicaid coverage begin and end?
If you request retroactive coverage during your application process and meet all Medicaid requirements, your bills
for the three months before the date of your application may be covered. Coverage usually ends at the end of the month
you no longer meet Medicaid eligibility requirements.
For individuals in the Medically Needy Program, coverage begins on the day the individual meets his or her share of
cost, and continues through the end of that month. Eligibility for coverage under the Medically Needy Program is
determined each month a beneficiary presents a medical bill.
How do I find a Medicaid health care provider?
If you are in a Medicaid health plan contact the plan for a list of Medicaid providers. If you are not enrolled in a
Medicaid health plan, contact your local Medicaid office for a list of primary care doctors, dentists, and specialists.
To make an appointment with a Medicaid provider you need to contact the doctor’s office and ask if they are accepting
new Medicaid patients. Doctors, medical specialists, and dentists who serve Medicaid patients might serve only a
certain number of patients at a time. To see a medical specialist or to receive certain services you may be required to
ask your primary care doctor for a referral.
What are co-payments and co-insurance?
Co-payments and co-insurance are amounts of money you pay directly to the provider for the service you receive.
Medicaid beneficiaries are required to pay a co-payment and co-insurance for certain services, unless they are exempted.
Contact your local Medicaid office for more information.
Where can I report possible Medicaid fraud or abuse?
If you suspect Medicaid fraud or abuse, please call the Attorney General’s toll-free number
(866) 966-7226 or visit
What if I do not qualify for Medicaid but I need medical help?
Call the phone number 211 or visit FLAIRS.org. This is a
community referral service which lists programs in a community that serve people in need.
View the Medical Help Resources page on
FloridaHealthFinder.gov for a list of groups and programs that provide information, referral, or help with the cost
of medical care and other expenses.
If you have uninsured children under the age of 19, you may be able to get them health insurance coverage through the
Florida KidCare Program. Call the toll-free
number (888) 540-5437 or TTY (877) 316-8748.
If you are a senior, call the Florida Department
of Elder Affairs toll-free number (800) 963-5337 or TDD (800)
955-8771 to ask about their programs and for referral to other programs that might be able to help.
AHCA Medicaid Offices
Look for your county in the following list, to find the office which serves your area of the state. Contact the
office for information on Medicaid services, a list of Medicaid providers, Medicaid health plans, consumer education,
and information for Medicaid providers. For e-mail contact to a local Medicaid office, click Medicaid Offices and choose your county.
To apply for Medicaid contact the Department of Children and
Families at (866) 762-2237.
Area 1Escambia, Okaloosa, Santa Rosa, and Walton
(800) 303-2422 (toll free)
Bay, Franklin, Gulf, Holmes, Jackson, and Washington
(800) 226-7690 (toll free)
Calhoun, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla
(800) 248-2243 (toll free)
Alachua, Bradford, Columbia, Dixie, Gilchrist, Hamilton, Lafayette, Levy, Putnam, Suwannee, and Union
(800) 803-3245 (toll free)
Citrus, Hernando, Lake, Marion, and Sumter
(877) 724-2358 (toll-free)
Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia
(800) 273-5880 (toll free)
Pasco and Pinellas
(800) 299-4844 (toll free)
Hardee, Highlands, Hillsborough, Manatee, and Polk
(800) 226-2316 (toll free)
Brevard, Orange, Osceola, and Seminole
(877) 254-1055 (toll free)
Charlotte, Collier, DeSoto, Glades, Hendry, Lee, and Sarasota
(800) 226-6735 (toll free)
Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie
(800) 226-5082 (toll free)
(866) 875-9131 (toll free)
Miami-Dade and Monroe
(800) 953-0555 (toll free)
Additional Consumer Guides Include:
A Patient’s Guide to a Hospital Stay
Assisted Living in Florida
End-of-Life Issues – A Practical Planning Guide
Health and Human Services Programs
Health Care Advance Directives
Home Health Care in Florida
Nursing Home Care in Florida
Understanding Prescription Drug Costs
Note: This is not designed to offer medical or legal advice. Please consult with your doctor for medical advice and
an attorney for legal advice.
Information is current as of December 2012.
This may be copied for public use. Please credit the Agency for Health Care Administration for its creation. If you
have comments or suggestions, please call (850) 412-3730.