This information is to help you choose a nursing home for yourself or a loved one. Nursing homes, sometimes called
skilled nursing facilities, serve both long-term residents and people who come for a short period for rehabilitative
care (usually after a hospital stay). Some nursing homes also provide respite care, which is when a person comes for a
short stay, to give relief to a primary caregiver.
A nursing home can be a freestanding facility or it can be part of a continuing care retirement community (CCRC). A
CCRC allows residents to move from one level of care to another, as needed, and can include independent living, an
assisted living facility, and/or a nursing home. Additionally a hospital can have a skilled nursing unit which includes
designated beds within the hospital that serve patients who need short-term care and rehabilitation services.
How to Select a Nursing Home
The Nursing Home Stay
Alternatives to Nursing Homes
Important Links and Numbers
How to Select a Nursing Home
Selecting a nursing home is an important, personal, and often difficult decision. Sometimes the selection is the
result of deliberate planning, but often the decision happens during a crisis situation. A nursing home selection
involves many people including the resident, the resident's family, and many health care professionals. This information
is designed to assist potential residents and their families through the process of selecting a nursing home. It is
addressed to the resident who is actively looking for a long-term nursing home placement. However, others who must place
a family member in a nursing home can use this same process.
Nursing Home Services
A nursing home provides 24-hour nursing and personal care to residents. Nursing care is provided by licensed
practical nurses (LPNs) and registered nurses (RNs). Personal care is given by certified nursing assistants (CNAs) and
can include help with bathing, dressing, eating, walking, and physical transfer (like moving from a bed to a chair).
Nursing home services include, as needed:
- Nursing care 24-hours a day
- Help with personal care
- Nutritional meals and special diets
- Physical, occupational, speech, and respiratory therapy
- Case management, health monitoring, and supervision
- Social and creative activities
- Respite care
A nursing home might also provide services like dietary consultation, laboratory, x-ray, pharmacy
services, laundry, and pet therapy visits. Some facilities may provide special services like dialysis, tracheotomy, or
ventilator care as well as Alzheimer's or hospice care, among others.
When you visit a nursing home, be sure to ask about all of the services that are available, and think about the
services you need now as well as those you might need in the future.
Step 1: Evaluate Your Needs
The medical needs of nursing home residents vary greatly between individuals. Likewise, the nursing care services
available vary greatly between facilities. Although every nursing home provides certain basic health care services, some
facilities serve special needs. One special need would be caring for someone with Alzheimer's disease. Some facilities
have specialized equipment on site, such as dialysis machines. You should ask your physician to list any specific health
services that you will need and make sure the nursing home can accommodate these needs.
Besides providing health care services, you should think of the nursing home as your home. This is important if you
are planning to stay for a long period of time. Many factors need to be considered, such as location, proximity to
family and friends, distance from busy streets, special amenities, room sizes, noise, odors, and compatibility with
Talking with others will give you information and support. You should discuss your needs with health care
professionals. Get insight and advice from family, friends, and neighbors who have been through a similar situation.
Government agencies are another good source of information (see Important Links and
Based on your discussions, you will find it useful to create two lists. On one, list the most important
characteristics that you are looking for in a nursing home (i.e. location, special services, etc.). On the other, list
the nursing homes that have these characteristics. These lists will help guide you through the process of selecting a
Step 2: Find Nursing Homes and Compare
On this website, under Find Facilities and Providers, you can
locate a nursing home by county. The nursing homes listed include freestanding nursing homes and nursing homes within
continuing care retirement communities (CCRCs). Upon clicking on the facility name, you will then see a profile page
with additional information on that facility. On this profile page, you can find license information, special programs
and services, languages spoken, payment forms accepted, and much more.
From this information, you can identify the facilities that best fit your needs. You should consider several
facilities.Visit Compare Inspection Ratings to assist you in your search
to compare quality information on nursing homes.
Step 3: Visit the Nursing Homes
If you have too many facilities on your list to visit each one, you could trim your list down by calling the nursing
homes. Call each facility on your list during standard business hours, when you will be more likely to speak with
someone who can answer your questions. Ask for the administrator, admissions coordinator, or social service director.
Discuss your nursing home needs, including payment sources. Find out if there are beds available or if there is a
waiting list. Pay close attention to details during the telephone call. Is the staff responsive to your call? Are they
friendly? Does this sound like a place where you would like to live? Note whether you wish to consider the facility
further. By making these telephone calls, you can save time and effort in your search for the best nursing home for you.
After your telephone calls, you should have a list of specific nursing homes to visit. From your list of specific
important characteristics, you should have a list of specific things to ask about or look for during your visits.
There is no substitute for a visit. Even if your telephone inquiries have left you with only one nursing home, you
should go for a visit. If possible, make two visits - one announced and the other unannounced. During both visits,
observe the residents, the nursing home personnel, and the general condition of the facility.
The First Visit
On your first visit, make an appointment to meet the administrator, the director of nursing, the dietitian, the
activity director and any specialists. Decide in advance what questions to ask. During the visit, be observant and write
down your observations as well as answers to your questions.
Here are a few things that you should look for during your visit.
- Do the residents appear happy, comfortable, and at home?
- Is the facility clean, odor-free, and well-staffed?
- Are residents being taken care of in a timely manner?
- Are the rooms decorated with personal furnishings and belongings?
- Do the residents have adequate privacy?
Interview the Staff
By making an appointment, several key personnel should be available to meet with you. The administrator should be
able to answer most of your questions about the facility concerning costs and policies or direct you to someone who can.
The director of nursing will be able to answer specific questions about resident care. The director of social services
and/or the activity director will tell you about the social environment of the home and the activities available to
residents. For special dietary needs, talk to the facility's dietitian or food service supervisor.
When you visit a nursing home you may want to ask some of the following questions, along with any other questions you
might have. For your first visit, call and schedule an appointment to speak with the administrator and the director of
nursing, and request a tour of the facility. You might also want to ask to speak with the dietitian, activities
director, social worker, and others during this first visit or during a follow-up visit.
What are the fees and what services are provided?
By state law nursing homes are required to provide written and verbal information about the services they provide and
their charges. The nursing home may have one fee for certain basic services provided to everyone and other fees for
additional services you may want or need. Ask that these be clearly explained and request a printed copy of the fees
and services. Think about additional services you might need in the future, not just your current needs.
If you are not covered by Medicare or Medicaid, ask if a cash deposit will be required, how much, and when it would
be due. If you are covered by Medicare or Medicaid, the nursing home cannot ask for a cash deposit. They may ask you
to pay your Medicare co-payment, but it is best to pay these charges when you are billed, not in advance.
Ask if there have been fee increases. How often and how much of an increase?
A nursing home is required by state law to provide written notification to residents in advance of changes in fees
What types of payment are accepted?
Payment for a nursing home stay may be paid with private funds, Medicaid, long-term care insurance, health insurance
for rehabilitative care, or Medicare under certain limited circumstances. If you are eligible for some government help
or you are covered by long-term care insurance, or other types of assistance such as veterans? benefits, ask the
nursing home if these will be accepted. For more information check the Financial
Is there a bed available or is there a waiting list?
If there is an available bed how soon could you move in? What do you need to do in order to become a resident? If
there is a waiting list how long might the wait be? Is a deposit required to be on the waiting list? How much?
What paperwork will I need to complete?
Before choosing a nursing home, ask for printed information on the services and fees and any other paperwork you can
take home with you. You can read these at home and write down questions you might have. You can also share the
paperwork with a friend or family member.
Then make an appointment to discuss your questions and concerns. If possible, take a friend or family member with
you, to help you gather information and help you think about your choices. If you ask a question, but do not understand
the answer, ask that it be more clearly explained to you.
Before you sign any papers, read them carefully, make sure you understand them and that all of your questions have
been answered. When you do sign paperwork, ask for a copy for your own records.
What activities are offered?
Ask to see a schedule of activities. Are there a variety of activities you or your loved one would enjoy? Is there
transportation available to go to community activities that you choose? Are there planned trips? Are there activities
for residents who are bedbound? Ask if you can attend an activity.
What meals and snacks are provided? Are special diets available?
Ask how many meals or snacks are provided. Are they provided at certain times of the day or can a resident make
choices about when to eat? Is there a variety of food served? Are special meals or diets available, if needed? Ask if
you can have lunch one day. Then you can sample the food and speak with residents.
What if I have a medical appointment?
Will the nursing home help make appointments for medical care and provide or arrange for transportation to medical
appointments? Is there an extra cost for transportation services?
Does the facility provide a doctor who visits residents, as needed?
Can a resident continue to use his or her own doctor who can attend to them at the nursing home? If the nursing home
has a doctor, what role do they play in resident care?
What if a resident needs hospital care or emergency care?
Can the resident choose the hospital for planned care and/or emergency care or does the nursing home use a particular
hospital? How and when is a family member or friend contacted in an emergency or when the resident has a significant
change in their condition?
What is the availability of other services?
Does the nursing home provide or help with access to a dentist, podiatrist, eye care, a beauty shop or barber, and
other needed services you might have?
Are special services offered for persons with dementia (like Alzheimer's disease)?
Ask what special services and activities are available for persons with dementia. Is the staff trained to handle the
special needs of these residents or participants? Is there equipment to assure the person does not wander off?
What is the facility's bed hold policy?
A bed hold policy is for when a resident is admitted to a hospital or some other type of health care facility for
short-term care. If the resident is expected to return, the nursing home agrees in writing to reserve their bed for a
designated period of time.
The resident will be required to continue to pay the monthly fee until the bed hold is ended, as described in the
written agreement; or until the resident or their legal representative tells the nursing home in writing that the
resident will not return; or if a medical condition prevents the resident from telling the nursing home and the resident
has no legal representative to speak for them.
Is there a resident council and/or a family council? How often do they meet and what kinds of things do they do?
A Resident Councilis a group of nursing home residents that meets to make suggestions on improving services,
voice grievances, assure residents? rights are observed, plan social activities, and other aspects of resident life.
A Family Council advocates for residents? rights and quality of care and provides a way for family members and
friends to voice concerns and request improvements.
Nursing homes certified for Medicare and Medicaid must provide a meeting space, cooperate with the council's
activities, and respond to the group's concerns. The Long-Term Care Ombudsman Council (described later) advocates for
residents? rights and can provide information for resident and family councils.
Other questions might include:
- If I want a loved one notified of changes in my medical condition or any other changes, how and when are
- How often are care plan meetings held and how are the resident and family notified?
- Will I have a choice of rooms or is one assigned to me?
- Will I have my own room or share it with another person?
- Can I change rooms if my roommate and I don?t do well together?
- How is personal laundry handled?
- If you (or your loved one) speak a language other than English, how will language needs be met?
- Can my pet or pets reside with me? Can family or friends bring my pet or pets for a visit?
- How does the nursing home meet the religious and spiritual needs of the residents?
- To whom should I speak if I have concerns or problems?
If you see or hear things during your visit, that concern you, ask the staff about it. If there is
something you do not understand, ask that it be explained more clearly.
Checklist for Visiting a Nursing Home
The following checklist can help you think about what to look for when you visit a nursing home. Since there is a
lot to view and to consider, you might want to take this list with you or write up your own checklist.
- Are residents appropriately dressed and well-groomed?
- Are residents alert and up and about or are they sitting in chairs for long periods or lying in bed?
(Some residents may be bedbound due to their medical condition.)
- Are there organized activities and are residents participating?
- Is privacy respected? Do you see staff knock on doors before entering a resident's room? If there are
privacy curtains, are they drawn while care is given?
- Does the staff interact with residents? Are they friendly and respectful?
- Are the administrator, director of nursing, and other staff friendly and willing to answer your
- Are the rooms pleasant, with good lighting, a window, and enough space?
- Do the rooms have storage space for each resident?
- Are rooms private or shared? How many residents are in each room?
- How many residents share a bathroom?
- Are there handrails and a call button in the bathrooms?
- Where does the resident shower or bathe?
- Is the facility clean and free of strong odors?
- Are rooms and hallways neat, free of clutter, and easy to walk through?
- Are there handrails in the hallways?
- Is the temperature comfortable throughout?
- Are there common areas available for residents and their visitors?
- Are there outside areas for use by residents and visitors? Are they being used?
- Is furniture sturdy, comfortable, and clean?
- Is the kitchen clean and well-organized? Is the dining area clean and comfortable?
- Ask to see a menu. Is there variety and do residents have choices?
- Are nutritious snacks provided between meals and/or upon request?
- Visit during a meal. Does the food appear and smell appetizing? Does it include fresh foods or mostly
canned or frozen? Do residents enjoy the meal?
- If staff is assisting some residents with eating, are they patient and attentive to the resident?
The Second Visit
If the first visit goes well, make a second unannounced trip. Visit on the weekend, in the evening or at a different
time of day than the first visit. The purpose of this visit is to observe the nursing home during a more normal working
situation than a scheduled appointment. Staffing might be quite different during the evenings and on the weekends.
Making observations is the main purpose of the second visit.
Step 4: Select a Nursing Home
of the nursing homes that you are considering, use
your comparison worksheet to select a nursing home. Talk about your selection with family, friends, and your doctor. You
should have all of the information that you need to make the decision. If you feel you need more information, call the
facility or one of the resources listed in the Important Links and Numbers section.
The Nursing Home Stay
This information is designed to assist residents and their families through the admission process and the stay in a
nursing home. It is primarily addressed to family members of a nursing home resident.
The Nursing Home Admission
A nursing home admission is a serious event. There are many forms that will need to be signed. Read the nursing home
contract carefully. Ask the administrator to explain anything you do not understand before you sign any contract or
agreement. Make sure that you understand what items are included in the nursing home charges. Clarify specifics, such as
telephone, television, therapies, bed hold policies, and transportation. Discuss how a change in payer source might
change things. Keep the contract in a safe place so you can refer to it in the future. It is important to feel as
comfortable with your decision as possible.
Nursing Home Charges
Some nursing homes include more items in their basic charges than others do. "Basic charges" generally cover room and
board, but might not include the cost of some services considered essential to daily living, such as disposable
undergarments and nutritional supplements. Sometimes, items included in the basic services depend upon the payment
source. For example, laundry services are included if Medicaid is the payer, but it might not be included for a self-pay
resident. Besides basic plans, most nursing homes offer various rate plans. Rates are dependent on the complexity of
care, the special needs of the residents, the type of room (i.e. private or semi-private), and the amenities offered.
You should ask questions and request an itemized list of all charges.
Methods of Payment
Not all nursing homes accept all forms of payments. Furthermore, some nursing homes are limited in the number of beds
available for a particular payment form. Be sure you fully understand the benefits provided by any program that may
help cover the costs of nursing home care.
Medicare: Medicare is a Federal program that serves
people 65 and older and those with certain disabilities, regardless of income. Qualified individuals are automatically
enrolled in Medicare Part A, but must apply to become eligible for Part B coverage. Medicare generally pays for the
first twenty days in a nursing home following a hospital stay of at least three days. Medicare generally pays a portion
of the nursing home bill (after the first 20 days) for up to 100 days per year. Medicare's coverage rules are complex.
If you expect to rely on Medicare, contact your Medicare carrier's office for information. A facility must be Medicare
certified before it can serve Medicare patients.
Medicaid: Medicaid is a state-administered medical
assistance program that serves low-income families, those 65 and older, people who are blind, and people who are
disabled. You must apply and qualify for Medicaid before you are eligible for Medicaid coverage. Schedule an appointment
with your local Department of Children and Family Services' Medicaid Eligibility office to determine if you are
financially eligible for Medicaid. Applicants must demonstrate that assets and income are below a maximum level, as well
as other criteria in order to be eligible. Medicaid applicants must also meet medical eligibility for nursing home
placement. Contact the Department of Elder Affairs' Comprehensive Assessment and Review for Long-Term Care Services
(CARES) office to determine if you are medically eligible for nursing home placement under the Medicaid program. Be sure
to check that the nursing home is enrolled in the Medicaid program and has Medicaid beds available.
Private/Self-Pay: Self-pay residents use their own resources to pay for nursing care. This is sometimes
referred to as private pay. Even if another payer covers your nursing home bill, you might have to pay for a portion of
the bill. This is referred to as a co-payment. You might have to pay for the nursing home during a short absence from
the nursing home. This is referred to as a bed hold. Make sure you understand how much of the nursing home bill that you
are responsible for paying with your own money.
Insurance, HMOs, and Other Payers: Some long-term care insurance, commercial insurance, commercial Health
Maintenance Organization (HMO), Veteran's Administration, Workers' Compensation, and other programs cover nursing home
stays. Plans vary widely. Although a nursing home might accept some of these payments, it might only accept payment from
certain carriers. It is important to discuss details with the nursing home and your carrier, if you plan to rely on one
of these policies.
Nursing homes must notify all new residents of their right to execute an advance directive. Advance directives
clearly identify the extent of medical care that you wish to receive if you are unable to speak for yourself. They
include living wills, durable powers of attorney; do not resuscitate orders (DNRs), and appointments of health care
surrogates. Upon a new resident's admission, a health care facility must provide written information on their policies
concerning advance directives. Documentation of any advanced directives must be included in the patient's medical record
to be effective.
After the Nursing Home Admission
Family members are expected to be involved in resident care and are encouraged to participate with the nursing home
staff in developing the resident's care plan. Residents whose families are actively involved in their care often have a
better opportunity for rehabilitation and a better quality of life. By law, family members must be allowed reasonable
access to the facility regardless of posted visiting hours. The resident has the right to restrict visitor access, but
the nursing home does not have the right to restrict access.
Family members who live too far away for regular visits can remain in contact with the nursing home resident. Nursing
home residents have the right to send and receive mail and telephone calls. In some facilities, residents can send and
receive e-mail. Keeping in contact will reassure the resident and can help protect a vulnerable resident, if there is a
Activities While Visiting Family and Friends in a Nursing Home
Here are some activities that you can do while visiting a nursing home resident. Obviously, your visit should be
tailored to the resident's condition and preferences. By integrating an activity into your visit, you can make the time
more enjoyable for both you and the resident. For health, safety, and security reasons, inform the nursing home staff of
your visit and activity. This is especially important if you bring food or take the resident on an outing.
- Tour the facility. Walking with an older person or pushing a wheelchair will give opportunity for
conversation and meeting other residents and staff.
- If the weather is nice, go sit outside.
- Play cards, checkers, or any other favorite games.
- Offer to read the newspaper, a book, a poem, scripture, a devotional, or open and read the mail (with
- Bring a simple favorite food and share it with the resident, but be aware of special dietary needs and
- Reminisce through pictures or other memorable items to initiate conversation about past events. This
activity can give great pleasure to an individual and help them to affirm the importance of their life.
- Bring a family home movie, a video of a favorite movie, or a book reading on audiocassette.
- Sit quietly together, give a hug, and share a cup of coffee.
- Bring a pet if the older person likes animals.
- Attend an activity provided by the facility such as a sing-a-long or social event.
- Assist with writing a letter to family or friends living at a distance.
- Listen to music together.
- Take the resident for a car ride.
- Treat a resident to a manicure or a trip to the beauty/barber shop.
Residents and family members should be aware that each facility will have its own policies and
procedures related to protecting resident property.
If You Suspect a Problem
There are many ways to resolve a problem in a nursing home. You should first bring the problem to the attention of
the nursing home administrator. It is the administrator's job to make sure your needs are met. If you are uncomfortable
speaking to the nursing home administrator, call the Long-Term Care Ombudsman Council. The Long-Term Care Ombudsmen
Council investigates and attempts to resolve complaints and problems in long-term care facilities. All complaints are
Another important telephone number is The Department of Children and Families'
Florida Protective Services System Abuse Registry. The registry documents and investigates reports of abuse, neglect, or
exploitation of elder adults, children under 18, and those who are developmentally disabled. See Important Links and Numbers
The Licensure Inspection
Florida nursing homes are licensed biennially and inspected by the Agency for Health Care Administration (AHCA) once
every 6 to 15 months. When necessary, AHCA also investigates complaints against nursing homes. Inspections are
unannounced and include a facility tour; interviews with residents, families, staff, visitors and volunteers; and a
review of sample medical records, policies, and procedures. Different facilities are inspected on different days
throughout the year.
If deficiencies are found, the facility has up to 10 days to submit a written plan of correction. AHCA conducts
follow-up visits to monitor the facility's progress and to ensure that all deficiencies are corrected. Severe or
uncorrected deficiencies can result in fines, a halt to new admissions (known as a moratorium), or closure of the
By law, nursing homes are required to post their most recent inspection report. Copies of these reports are
available from AHCA or the Long-Term Care Ombudsman Council.
Determining if a Nursing Home is the Most Appropriate Setting
You should discuss your needs and options for long-term care with many trusted
people including your primary care physician. A doctor must authorize a nursing home admission and sign the care plan.
Take advantage of a free CARES assessment or call the Long-Term Care Ombudsman Office, if you think that another type of
long-term service might better suit your needs. See Important Links and Numbers.
Alternatives to Nursing Homes
Nursing homes are often thought of as the only option when seeking long term
care services. However, there are alternatives available that may provide a more appropriate level of care and promote
independent living. The Department of Elder Affairs administers the Comprehensive Assessment and Review for Long-Term
Care Services (CARES) program. It provides free assessments to determine medical eligibility for nursing home care and
community-based alternatives. If you are unsure about which long-term care service is the most appropriate for your
needs, contact your local CARES office. The Long-Term Care Ombudsman office can also assist you and provide information
about long-term care services. See Important Links and Numbers. More information can be found in the Long Term Care guide.
The following is a summary of alternative services to nursing homes listed from the lowest intensity to the highest
level of care:
Community Based Options
Alternative community housing arrangements include retirement communities, continuing care retirement communities
(CCRCs), and senior-oriented apartment complexes. Community-based services include Meals-on-Wheels, congregate meal
sites, homemaker services, and simple friendly visits.
In addition, many nursing homes and assisted living facilities (ALFs) provide respite care. Respite care is a short
stay (normally no more than two weeks) that allows the home caregiver a break from caring for someone who needs constant
supervision. Senior centers, universities, religious institutions, and many private and charitable entities provide
program options that enable seniors and disabled individuals to remain physically and mentally active in the community.
Homemaker and Companion Agencies
Homemaker and companion agencies provide individuals to aid elderly and disabled individuals with general tasks.
Homemakers provide assistance with routine household activities, such as cooking and cleaning. Companions provide
assistance during trips and outings and may prepare and serve meals. By law, homemakers and companions may not provide
hands-on personal care to a client, such as assistance in bathing or undergarment changing. They may not dispense
Homemaker and companion agencies must be registered by the state of Florida and include their registration number in
public advertisements. Some individual homemakers and companions are employees of agencies. Some are contracted agents.
Individual homemakers and companions are required to undergo criminal history checks. Complaints against the agencies
may be investigated by the state of Florida, but the individuals are not licensed or inspected by the state.
Continuing-Care Retirement Communities (CCRCs)
Continuing Care Retirement Communities, also called Life-Care Communities, offer different levels of care based on
the needs of the individual or couple. The care level ranges from an independent living apartment or house to skilled
nursing in an affiliated nursing home. CCRC residents are guaranteed care for the rest of their lives. The CCRC
residents move from one setting to another based on their needs but continue to remain a part of their CCRC community.
Many Continuing Care Retirement Communities have an entrance fee prior to admission as well as a monthly charge. AHCA
licenses and inspects the nursing facilities, assisted living facilities, or home health agencies that may be part of a
CCRC. The Department of Financial Services regulates the CCRC contracts.
Licensed Nurse Registries
Nurse registries act as employment agencies between an individual patient and nurses, nursing assistants, home
health aides, companions and homemakers for services in the patient's home. Each individual health care worker is
contracted with the registry. Nurse registries provide nursing care services, but they are not licensed to provide
physical therapy or other therapy services or medical equipment services. Unlike home health agencies, licensed nurse
registries are not required to carry liability insurance. As the name implies, all licensed nurse registries must be
licensed by the state of Florida and must include the nurse registry license number in public advertisements.
Home Health Agencies
Home health agencies deliver health and medical services and medical supplies through visits to private homes,
assisted living facilities (ALFs), and adult family care homes. Some of the services include nursing care, physical
therapy, occupational therapy, respiratory therapy, speech therapy, home health aide services, and nutritional guidance.
Medical supplies are restricted to drugs and biologicals prescribed by a physician. Along with services in the home, an
agency can also provide staffing services in nursing homes and hospitals. Home health agencies are required to be
licensed and inspected by the state of Florida.
Adult Day Care Centers
Adult day care provides a protective setting that is as noninstitutional as possible. Adult day care centers offer
therapeutic programs of health services and social activities such as leisure activities, self-care training, rest,
nutritional services, and respite care for a portion of a day. Some nursing homes provide adult day care services. Adult
day care centers are required to be licensed and inspected by the state of Florida.
Adult Family-Care Homes
An adult family-care home provides a full-time, family-type living arrangement in a private home for up to five aged
or disabled people who are not related to the owner. The owner lives in the same house as the residents and provides
housing, meals, and personal services; however, services vary. Adult family care homes are required to be licensed and
inspected by the state of Florida.
Assisted Living Facilities
An assisted living facility (ALF) provides housing, meals, and personal services. ALF services vary greatly in the
types of residents served. For example, some accept residents who need assistance in bathing, others do not. All ALFs
are required to be licensed and inspected by the state of Florida. Some ALFs are specially licensed to provide extended
congregate care (ECC). This allows the ALF to care for residents as they become frailer in order for the resident to age
in place. Some ALFs are specifically licensed to provide limited nursing services and/or limited mental health
Hospice services emphasize comfort measures rather than aggressive curative treatment. Hospice provides a
coordinated program of professional services, including pain control and counseling for patients who have a prognosis of
six-months or less to live. Counseling and support for the family members and friends of the terminally ill patient are
also provided. Hospice services are predominately provided in the patient's home. However, the services are also
available in ALFs and nursing homes. Hospice providers are required to be licensed and inspected by the state of
A nursing home provides nursing care, personal care, and custodial care to people who are ill or physically infirm.
Nursing homes are freestanding, which means that they are not part of a hospital. Some nursing homes are part of a
continuing care retirement community (CCRC) and are governed through special contracts. Nursing homes are licensed and
regularly inspected by AHCA.
Find quality information to help you compare nursing homes on the Nursing Home Guide page.
Skilled Nursing Units
Skilled Nursing Units (SNUs) are based in hospitals. They typically provide only short term care and
rehabilitation services. Some SNUs are located inside the hospital, and some are located in a separate building. The
skilled nursing unit is licensed as part of the hospital. They are regularly inspected by AHCA
Enrollment in any Medicaid waiver program is subject to the availability and funding.
Adult Cystic Fibrosis Waiver Program (Statewide Program)
The Adult Cystic Fibrosis (ACF) waiver program is available statewide. This program is operated by the
Department of Health. To be eligible for ACF waiver services, an individual must be 18 years of age or older, be
diagnosed with cystic fibrosis, be determined to be at risk of hospitalization, and meet the Supplemental Security
Income (SSI) related Medicaid or the Institutional Care Program (ICP) income and asset requirements. Waiver services
include acupuncture, case management chore service, counseling (individual and family), dental services, durable medical
equipment, exercise therapy, homemaker, massage therapy, nutritional services, personal care, personal emergency
response service, physical therapy, prescribed drugs, respiratory therapy, respite care, skilled nursing, specialized
medical equipment and supplies, transportation, and vitamins and nutritional supplements. Nursing home services are not
included in this program.
Adult Day Health Care Waiver Program (Palm Beach and Lee County residents only)
The Adult Day Health Care waiver program is a home and community-based services program operating in Palm
Beach and Lee counties. The program is designed to meet the health and supportive needs of adults with functional
and/or cognitive impairments through an individual plan of care implemented at an adult day health care center. This
program serves adults who are physically impaired or mentally confused and may require supervision, increased social
opportunities and assistance with personal care or other daily living activities. To be eligible for the Adult Day
Health Care Waiver Program, an individual must be 75 or older and live with a caregiver, be a resident of Lee or Palm
Beach county, meet nursing home level of care as determined by CARES, not be a resident of an institution or other
institutional setting, not be enrolled in a hospice, and not be enrolled in another Medicaid home and community-based
waiver program. Services include intake and assessment; case management; and other direct care services such as
transportation; medication management, medical direction, rehabilitation therapies including occupational therapy,
physical therapy, speech therapy; social services/counseling, nutritionally balanced meals/snacks,
recreation/therapeutic activities, personal care assistance, assistance with daily living activities, and health care
monitoring. Nursing home services are not included in this program.
Aged and Disabled Adult Waiver Program (Statewide Program)
The Aged/Disabled Adult (A/DA) Waiver is a home and community-based services program that was implemented
statewide on April 1, 1982. The Florida Department of Elder Affairs and the Department of Children and Families have
operational responsibility for the A/DA Waiver. To be eligible for the Aged/Disabled Adult Waiver services, an
individual must be 60 years old or older or be ages 18 to 59 and determined disabled according to Social Security
standards; meet Supplemental Security Income (SSI), or Medicaid waiver assistance income and asset requirements; meet
nursing facility level-of-care criteria as determined by CARES; and be enrolled in the waiver. Waiver services include
adult companion, adult day health care, attendant care, case aide, case management, chore services, consumable medical
supplies, counseling, environmental accessibility adaptation, escort, family training, financial risk reduction, health
support, home-delivered meals, homemaker and personal care services, nutrition, personal emergency response systems,
pest control, physical risk reduction, physical therapy, respite care, skilled nursing, specialized medical equipment
and supplies, and speech therapy. Nursing home services are not included in this program.
Alzheimer's Disease Waiver Program (Broward, Dade, Palm Beach, and Pinellas County residents only)
The Alzheimer's Disease waiver program is a home and community-based program intended to delay or prevent
nursing home placement for persons with this disease. To be eligible for this program, an individual must be age 60 or
older; reside in Broward, Dade, Palm Beach or Pinellas county; meet Supplemental Security Income (SSI), or Medicaid
waiver assistance income and asset requirements; have a diagnosis of Alzheimer's Disease made or confirmed by a Memory
Disorder Clinic, neurologist, or a physician with experience in neurology; meet the nursing home level of care criteria
as determined by CARES; and live with a capable caregiver in a private home or apartment. Services under this waiver
include case management, adult day health care, respite care, behavioral assessment and intervention, caregiver
training, environmental modification, incontinence supplies, personal care, pharmacy review, wander alarm system and
wanderer identification system. Nursing home services are not included in this program.
Assisted Living for the Elderly Waiver Program (Statewide Program for ALF residents)
The Assisted Living for the Elderly (ALE) waiver program is a home and community-based services program that
was implemented statewide on February 1, 1995, for recipients who reside in qualified Assisted Living Facilities
(ALFs). The Florida Department of Elder Affairs (DOEA) has operational responsibility for the ALE Waiver. To be
eligible for ALE waiver services, an individual must be age 65 and older or be ages 60 to 64 and be determined disabled
according to Social Security standards; meet nursing facility level-of-care criteria as determined by CARES; meet
Supplemental Security Income (SSI), or Medicaid waiver assistance income and asset requirements; and meet one or more of
the following: require assistance with four or more activities of daily living (ADLs); require assistance with three
ADLs plus supervision or administration of medication; require total help with one or more ADLs; have a diagnosis of
Alzheimers disease or another type of dementia and require assistance with two or more ADLs; have a diagnosed
degenerative or chronic medical condition requiring nursing services that cannot be provided in a standard ALF, but are
available in an ALF licensed for limited nursing or extended congregate care; or be a Medicaid-eligible recipient who
meets ALF criteria; be awaiting discharge from a nursing facility placement; and be unable to return to a private
residence because of a need for supervision, personal care, periodic nursing services, or a combination of the three.
The waiver includes the three services of case management, assisted living, and if needed, incontinence supplies. The
components of assisted living include an attendant call system, attendant care, behavior management, chore services,
companion services, homemaker, intermittent nursing, medication administration (within the ALF license), occupational
therapy, personal care, physical therapy, specialized medical equipment and supplies, speech therapy, and therapeutic
social and recreational services. Nursing home services are not included in this program.
Channeling Waiver Program (Dade and Broward County residents only)
The Channeling waiver program is a home and community-based services program that was implemented on July 1,
1985, and is operated through an annual contract with an organized health care delivery system in Dade and Broward
Counties. To be eligible for Channeling waiver services, an individual must be age 65 or older; meet nursing facility
level-of-care criteria as determined by CARES; meet the Supplemental Security Income (SSI) or Medicaid waiver assistance
income and asset requirements; have two or more unmet long-term care service needs; and reside in Broward or Dade
counties. The waiver program includes the following services of adult day health care, case management, chore services,
companion services, counseling, environmental accessibility adaptations, family training, financial education and
protection services, home health aide services, occupational therapy, personal care services, personal emergency
response systems, physical therapy, respite care, skilled nursing, special home delivered meals, special drug and
nutritional assessments, special medical supplies, and speech therapy. Nursing home services are not included in this
Frail/Elderly HMO (Dade County residents only)
The purpose of the frail/elderly portion of a Medicaid HMO is to provide, coordinate and manage services for
the frail and elderly who need services to prevent or delay placement in a nursing home. A variety of mandatory and
supportive services are available to members to achieve this goal. To be eligible for the frail/elderly program,
beneficiaries must reside in Dade County, be assessed by CARES as having met nursing home level of care and be in need
of a service(s) to live in their homes or in the homes of relatives or caregivers as an alternative to being placed in a
nursing home facility, be 21 years of age or older, and an Supplemental Security Income (SSI) beneficiary. Services
include case management, adult day health care, adaptive equipment, medical supplies, homemaker/personal care, home
health services, caregiver training, financial education, emergency alert response systems, identity bracelets,
pharmaceutical management, respite, and nursing home services.
Nursing Home Diversion Waiver Program (Select Central and Southern counties)
The Medicaid Nursing Home Diversion (NHD) waiver program provides home and community-based services to
functionally impaired elderly that are at risk of nursing home placement. The Department of Elder Affairs (DOEA) has
operational responsibility for the NHD Waiver. Individuals must meet the following criteria: be age 65 or over; dually
eligible for Medicaid and Medicare; be determined by the CARES (Comprehensive Assessment and Review for Long-Term Care
Services) unit at the Department of Elder Affairs to meet a nursing home level of care and meet one or more established
clinical criteria. Services are currently available in Alachua, Brevard, Broward, Citrus, Charlotte, Clay, Collier,
Dade, Duval, Flagler, Hendry, Hernando, Highlands, Hillsborough, Indian River, Lake, Lee, Manatee, Marion, Martin,
Nassau, Okeechobee, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Sarasota, Seminole, St. Johns, St. Lucie, and
Volusia Counties. Services include community mental health services, dental, hearing and visual services, independent
laboratory and x-ray, inpatient hospital and outpatient hospital/emergency, physician services, prescribed drugs,
transportation services, adult companion, adult day health, assisted living, case management, chore, consumable medical
supplies, environmental accessibility and adaptation, escort, family training, financial assessment and risk reduction,
home delivered meals, homemaker, nutritional assessment and risk reduction, personal care, personal emergency response
systems, respite care, occupational, physical and speech therapies, home health and nursing facility services.
Program of All-Inclusive Care for the Elderly (PACE)?(Dade, Pinellas and Lee County residents)
Florida PACE Centers Inc. in Dade county, Neighborly Care Network in Pinellas county, and Hope Select Care in
Lee county are currently the only approved PACE providers in Florida. PACE provides a comprehensive range of medical
and home and community-based services for individuals who would otherwise qualify for placement in a nursing home.
Individuals must meet the following criteria of being age 55 and over, be determined by the CARES (Comprehensive
Assessment and Review for long-term care services) unit at the Department of Elder Affairs to meet nursing home level of
care and meet one or more established clinical criteria, live in the PACE service area, and be able to live safely in
the community without being a danger to themselves or others. PACE organizations provide primary care, social,
restorative and supportive services for Medicaid and Medicare eligible individuals age 55 and over who live in a PACE
service area. All Medicare and Medicaid services must be available, including personal care, acute care services,
recreational therapy, nutritional counseling, meals and transportation. The services also include adult day health
care, home care, prescription drugs, inpatient and nursing home care.
Project AIDS Care Waiver Program?(Statewide Program)
The Project AIDS Care (PAC) waiver program is administered by the Agency for Health Care Administration. The
waiver was implemented statewide in 1989. In order to participate in the Project AIDS Care waiver, the individual must
meet the following criteria: have a diagnosis of AIDS (Acquired Immune Deficiency Syndrome) documented by a physician;
have the presence of AIDS related opportunistic infections, have limitations in completing activities of daily living
(ADL); be determined eligible for Medicaid based on Supplemental Security Income (SSI) or Institutional Care Program
(ICP) standards; be determined by CARES to be at risk of hospitalization or institutionalization in a skilled nursing
facility; be determined disabled according to Social Security Administration standards; not be enrolled in a Medicaid
HMO except one contracted in the Medicaid Reform coverage area; be capable of remaining safely in the home and
community; and need and receive PAC waiver case management services. PAC waiver services include case management, chore
services, day health care, education and support, environmental accessibility adaptations, home delivered meals,
homemaker, personal care, restorative massage, skilled nursing, RN and LPN, specialized medical equipment and supplies,
specialized personal care for foster care children, and therapeutic management of substance abuse. Nursing home
services are not included in this program.
Traumatic Brain and Spinal Cord Injury Waiver Program?(Statewide Program)
The Traumatic Brain and Spinal Cord Injury (TBI/SCI) waiver program is available statewide and is operated by
the Department of Health. To be eligible for TBI/SCI waiver services, an individual must be considered medically
stable meaning the absence of any active, life threatening condition (e.g., sepsis, respiratory, or other condition
requiring systematic therapeutic measures); IV drip to control or support blood pressure; or arterial monitoring of
intracranial pressure. An individual must meet level of care criteria for nursing facilities; be age 18 or older; be
referred to the states Brain and Spinal Cord Injury Program Central Registry in accordance with 381.75, F.S.; and meet
the Supplemental Security Income-related or the Institutional Care Program income and asset requirement for Medicaid
eligibility, and have one of the following conditions: Traumatic Brain Injury - defined as an insult to the
skull, brain or its covering from external trauma, which produces an altered state of consciousness or anatomic, motor,
sensory, or cognitive/behavioral deficits; Spinal Cord Injury - defined as a traumatic injury to the spinal cord
with evidence of motor deficit, sensory deficit, and/or bowel and bladder dysfunction. The lesions must have
significant involvement with two of the above three. Waiver services include adaptive health and wellness, assistive
technologies, attendant care, behavioral programming, case management, companion services, community support
coordination, consumable medical supplies, environmental accessibility adaptations, life skills training, personal
adjustment counseling, personal care, and rehabilitation engineering evaluation. Nursing home services are not included
in this program.
Residency in a nursing home can be paid with private funds, long-term care insurance, or a person might qualify for
help from government programs.
Often people do not know that Medicare does not pay for long-term residency in a nursing home. Medicare may cover a
limited number of days, but only if you require some form of skilled care (nursing and/or rehabilitation), only after
you have had at least a three day hospital stay, and other requirements. Depending on your length of stay you may be
responsible for a co-payment. Speak with Medicare or the nursing home concerning these requirements. Additionally, if
you are in a Medicare health plan you need to ask the health plan which nursing homes are in the plan and if you need to
notify the health plan prior to admission. The nursing home has to be certified for Medicare and have Medicare beds
The Florida Medicaid Program does cover nursing home care for those who qualify for Medicaid coverage and who meet
the criteria for nursing home care. A person may initially need to pay with their own funds, if the person does not
qualify for Medicaid when they first enter a nursing home, or if they exhaust their coverage under Medicare or another
form of insurance. When the person has spent down their own funds or no longer has another type of coverage, they might
then qualify for Medicaid. The nursing home has to be certified for Medicaid and have Medicaid beds available.
If the person is married and the spouse continues to live in their home, Medicaid takes this into consideration in
determining eligibility for the nursing home resident, to assure the independent spouse can continue to have funds for
his or her living needs.
The following contacts can help you learn more about Medicare, Medicaid, and other possible resources:
Medicaid: The Florida Medicaid Program covers mostly seniors, disabled adults, children, and pregnant women
who meet the eligibility requirements. The Florida Department of Children and Families takes applications and
determines who is eligible for Medicaid. Call the toll-free number (866) 762-2237 or view
Medicare: Medicare covers people 65 years or older, some disabled persons who meet the eligibility
requirements, and people with end-stage kidney disease. For more information call the toll-free number (800) 633-4227 or TTY (877) 486-2048 or view Medicare.gov.
Long-term Care Insurance: Long-term care insurance is paid for with private funds. If you have a long-term
care insurance policy, or are considering buying one, find out exactly what it covers, under what conditions you can
receive coverage, any restrictions that might apply, and what you need to do when coverage is needed. The Florida
Department of Financial Services regulates insurance in Florida. For questions or to request their consumer brochures,
call the toll-free number (877) 693-5236 or (850) 413-3089 or
Department of Veterans Affairs (VA): Veterans may qualify for care in a nursing home operated by the VA or
in a nursing home that has a contract with the VA. For more information, call the Florida Department of Veterans?
Affairs at (727) 319-7400 or view
FloridaVets.org. Or view the website for the U.S. Department of Veterans Affairs at VA.gov.
Health Insurance and Health Plans: Your health insurance or health plan may cover a stay in a nursing home.
Contact your insurance provider to ask about the coverage they offer, under what circumstances a person can receive
coverage, and for what length of time.
Workers Compensation: If you are injured on the job and need nursing home care it is possible workers?
compensation would provide some coverage. To learn more call the Florida Department of Financial Services toll-free
number (877) 693-5236 or view
SHINE Program: The SHINE Program serves seniors and people with disabilities and provides counseling on
Medicare, Medicaid, long-term care insurance, prescription assistance programs, and other health insurance issues. To
learn more call the Florida Department of Elder Affairs toll-free number (800) 963-5337 or
Important Links and Numbers
Agency for Health Care Administration (AHCA)
- To file a complaint against a facility call the toll-free number (888) 419-3456
or complete a complaint form online.
- Find facilities, licensure information, mapping directions and much more at
- Health Quality Assurance (HQA)
Field Offices- This division of the Agency licenses and regulates the health care facilities in Florida
including nursing homes, assisted living facilities, hospices, hospitals and home health agencies.
- Medicaid Area Offices
that serve as local liaisons to providers and recipients. These offices handle claims resolution, training, and
transportation on a local level.
Department of Children and Families (DCF) - DCF takes applications and determines who is
eligible for Medicaid, Medicaid waiver programs, and Optional State Supplementation (OSS). Call them toll-free at (866) 762-2237 or visit
- Florida Abuse Hotline - To report abuse, neglect, or exploitation of children, elderly, or adults
with a disability call the toll-free Abuse Hotline at (800) 962-2873 or TDD (800) 453-5145, or visit MyFLFamilies.com/service-programs/abuse-hotline.
- Florida Protective Services System Abuse Registry - This system documents and investigates
reports of abuse, neglect or exploitation of elder adults, children under 18 years of age and those who are
developmentally disabled. You can contact the abuse registry at (800) 96-ABUSE or (800) 962-2873
- The Institutional Care Program (ICP) - This Medicaid program helps people in nursing
facilities pay for the cost of their care plus provides general medical coverage. Eligibility for the ICP is determined
by DCF and is administered under state and federal guidelines. For information or to apply for benefits visit http://www.myflorida.com/accessflorida or request a
paper application by calling (866) 762-2237.
- Mental Health - Includes information and referral to outpatient and resident care for mental
health treatment. Visit
Department of Elder Affairs (DOEA) - Contact DOEA for information on memory disorder clinics,
demographic profiles on elders, legal assistance, elder abuse prevention, disabilities, mental health, relocating to
Florida, information for caregivers, senior employment, guardianship, volunteerism, and disaster preparedness. Call them
toll-free at (800) 963-5337 or TDD (800) 955-8771 or visit ElderAffairs.state.fl.us.
- Area Agencies on Aging Offices
Provides information and assistance about state and federal benefits, and available local programs and services.
- CARES - The Comprehensive Assessment
and Review for Long-Term Care Services (CARES) program is Florida's federally mandated
pre-admission screening program for nursing home applicants. An assessment of each client identifies long-term care
needs, establishes the appropriate level of care (medical eligibility for nursing facility care) and recommends the
least restrictive, most appropriate placement.
- Elder Care Services Helpline - For referrals to health care facilities or other elder service.
Call toll-free at (800) 963-5337 or TDD (800) 955-8771.
- Long-Term Care Ombudsman Council - Helps residents who live in assisted living facilities, adult
family care homes, and nursing homes with their concerns and civil rights. Call them toll-free at
(888) 831-0404 or (850) 414-2323, or visit Ombudsman.MyFlorida.com.
- SHINE (Serving Health Insurance Needs of Elders) -
SHINE is for seniors and people with disabilities and provides counseling to seniors about health
insurance, including Medicare, Medicaid and prescription drug.
Department of Financial Services
- Consumer Services - The Department of Financial Services' Consumer Services can provide booklets
covering a wide assortment of insurance issues?including long-term care and Medicare supplement insurance. Consumer
Services can also answer questions about insurance companies and help mediate consumer problems/complaints with
insurance companies. Contact them at (800) 342-2762 or at
Centers for Medicare and Medicaid Services (CMS)
- Medicare and Medicaid Fraud - Any Medicare or Medicaid beneficiary that suspects fraud or waste (such
as inappropriate payments and overuse of services in nursing homes) may report it (800) HHS-TIPS or (800) 447-8477. You can find more information on this at
- Medicare Hotline - The Medicare Hotline can be reached at (800) 633-4227
or at http://www.medicare.gov/. On this website you can
order or download the CMS booklet, ?Guide to Choosing a Nursing Home? which provides additional information on choosing
the best nursing home for the needs of the resident.
Assisted Living Facilities and Adult Day Care Homes - Find information on assisted living in Florida,
including a list of facilities, funding programs and what to look for in choosing a facility at
Disability Rights Florida - This is a non-profit organization that provides protection and advocacy service
in Florida. Visit them at
www.DisabilityRightsFlorida.org or call them toll-free at (800) 342-0823.
Additional Consumer Guides Include:
A Patient's Guide to a Hospital Stay
Assisted Living in Florida
End-of-Life Issues - A Practical Planning Guide
Health and Human Services Programs
Health Care Advance Directives
Home Health Care in Florida
Understanding Prescription Drug Costs
Note: This is not designed to offer medical or legal advice. Please talk with your doctor for medical advice and an
attorney for legal advice.
Information is current as of February 2015.
This may be copied for public use. Please credit the Agency for Health Care Administration for its creation. If you
have comments or suggestions, call (850) 412-3730.